General File and Prep Questions
Can you print a specific HEX colour?
Customers often provide us with HEX colours to be matched. However, HEX colours are impossible to match accurately because the way each monitor displa...
Can I request a specific Pantone colour?
Yes, you can request a specific Pantone colour. Please reach out to us by email or phone and provide us with a Pantone (PMS) colour, or mention the ex...
What are some issues that may arise with printing?
Although we provide mock-ups to our customers prior to production, there will be slight variations between the actual printed product and a computer g...
What resolution should my graphic be?
Although every order is touched up by an expert designer, we recommend submitting your artwork in the highest possible resolution. Please note that in...
What is a vector file?
A vector graphics file is an image that can be made infinitely large or small without losing quality. Common vector file types include .AI (Adobe Illu...
My design contains a gradient. How many colours is that considered if I want it printed?
Designs with gradients are standard printed with the Direct Film Transfer method as there are limitations with screen printing. If you would like to c...
What format should my file be in?
No specific format is required as our website designer accepts virtually all graphic file formats. This includes: PDF PNG JPEG AI EPS And more! We do ...
I don't have a high-resolution file, is that okay?
Yes, don't worry if you do not have a high-resolution file! In fact, most of our customers do not have high-quality graphic files. If your order conta...