FAQ - Frequently Asked Questions
Frequently asked questions by customers who want to place an order.
Do you offer custom labelling/tagging services?
Yes, we offer custom labelling/tagging. Most of our blank garments have removable tags. There will be an extra surcharge of $2 per tag for the remova...
How do I submit my order?
Choose from our wide selection of products. Start by selecting from our product list. Can't find your product or need help with quoting? Request a...
How long does it take to print my product?
Turnaround time Our standard turnaround varies depending on the product. Turnaround time for specific products can be seen on the product's page. Th...
How do I create a customer account?
To create a customer account, simply click on the account icon in the top right corner of the website and select "Sign Up." Fill in your account detai...
How do I remove an item from my cart?
To remove an item simply click on the x on the right side of the page. View the image below for an example.
Can I get an invoice for my order?
You can download the invoice for your order from your tracking link. Click the "Invoice" button on the top right of the track order page. View photo b...
Can I bring my own products in to be printed?
Yes, you can bring in your own products to be printed rather than using the products that we offer. However, please note that in some situations, we m...
Can I cancel my order?
If you have already paid for your order, it can only be cancelled within a two-hour grace period after the payment has been made. However, if you have...
Do you guys offer drop shipping or hold inventory for customers?
We, unfortunately, do not provide drop-shipping or hold customers' inventory for merchandise. We print entire orders at once: meaning, we will need al...
How do I add a product to my cart?
To place a product in your cart, begin by accessing our design portal by clicking "Design Now". Design your desired product first, then simply click t...
Are there Rush Fees?
Some of our products allow for a faster turnaround time, this is done by applying the appropriate rush fees. We offer rush options based on a percenta...
Is there a minimum order requirement?
Most of the apparel that we carry does not have a minimum order requirement. However, most of our promotional products have a minimum order requ...
How do I reorder a previous order?
Reorders can be easily placed through our website. Please access your account to view your past orders. Once logged in, simply click on the reorder bu...
What happens if an item I ordered is out of stock?
In the rare case that the item you ordered is out of stock, we will contact you immediately and offer similar products as an alternative or offer you ...
How long does it take to print sublimated jerseys?
Sublimated jerseys take about 20-25 business days to print. Please note that this turnaround time starts after the customer has approved the mockup ...
How long does it take to print promotional products?
Promotional products such as drinkware, notebooks, pens, lanyards and more have a longer turnaround time of 3 weeks . If you are unsure if the turnar...
What if there is a problem with my order?
At Coastal Reign, we prioritize delivering top-notch products to our valued customers. If any concerns arise with your order, please don't hesitate to...
Can I make an update to my order?
If you have already approved your mockup, unfortunately, we will not be able to update the products in your order. This is because we have already ord...
Why is product availability not guaranteed?
When an order is placed through our website, payment is not collected right away. Payments are collected when you approve high-quality mockups crafted...
What happens after I place my order?
After you place your order, our designers begin creating your high-quality mockups. This process takes around 1-2 business days . Once the mockups ar...
What is your late order policy?
At Coastal Reign, we try our best to complete each order on time. Although 99% of our orders arrive on time, unfortunately, there are some situations ...
What is your misprint policy?
In order to reduce the chance of a misprint, we create high-quality mockups to show our customers how their clothing will be printed with included pri...
What is your refund policy?
Since our products are customized, we do not offer refunds. If there is an issue with your order, please contact customer service for assistance.